• Regular maintenance cleaning: CHF 43.-

• One-off and thorough cleaning: CHF 50.-

• One-off window cleaning: CHF 55.- (with cleaning agent) / CHF 50.- (without cleaning agent). If with cleaning agent, you must collect the window cleaning agent from the office beforehand.

All employees receive the same salary, regardless of the service they provide.

The first regular maintenance cleaning is a trial appointment (appointment in green in the calendar). Be punctual, as customers will wait to show you around and explain what they need. If you are late, inform the customer as early as possible. You can find the phone number in the calendar. When you arrive, introduce yourself ("Julia from Autonomía") and discuss with the customer what she wants cleaned.

Put on your Autonomía work coat, clean shoes and tie up your hair.

During the visit, check whether the time reserved by the customer is sufficient. If necessary, negotiate the cleaning time with the customer. You are the expert and know how much time each task requires. If the customer has any objections, explain what can be done in the requested time and ask about her priorities.

If the customer does not have the right cleaning agent, a working mop or vacuum cleaner, tell them what is needed.

You can download the receipt here

When you receive a key, confirm receipt with a key receipt as soon as possible. You can print these yourself or collect them from the office.

• Fill out two receipts per customer

• Give one to the customer and one to the office.

• Customer signature also required on key return.

After the first meeting, you are responsible for the customer. This means that if you go on vacation or are ill, you must inform the customer immediately.

Always in writing via Telegram (no voice messages). In emergencies or emotional matters you can call. Messages from customer service (Sandra / Khaoula) must be read and answered as soon as possible.

If you are ill or have an emergency, first inform your customers and then Customer Service. As soon as you are well again, mark the appointment in red in Flamingo and write: "canceled".

Record your working hours with the BexioGo app. The customer will receive an invoice based on the times you enter, so they must be correct. A colleague will show you the app.

You must inform Yajaira of your vacation in good time and have it approved. You can only take vacation after the 3-month trial period. As soon as you have been approved, inform your customers in writing and tell them that if they would like a replacement during your absence, they should contact Autonomía's customer service: kontakt@autonomia-kooperative.ch

You are also responsible for your work schedule and can reschedule it after consultation with the customer. Enter all changes in the Google calendar. Your calendar must always be up-to-date and correct.

If something breaks during cleaning, inform the customer immediately. Take a photo of the damage and inform customer service.

In the event of important reasons for dropping a customer, inform customer service and explain the reason. A notice period of at least two weeks must be observed.

Our cooperation with customers is based on our General Terms and Conditions (GTC)

All your private appointments and working hours in which she does not want to work must be marked as blue "blocked" appointments. If a customer cancels or is on vacation, this must be noted in the calendar: "canceled" in the title and the appointment in red.

Important: You are personally responsible for ensuring that the calendar is up-to-date and correct. This is important for checking the times and so that we can organize new customers for you.

Color codes:

Green: Appointment takes place.

Yellow: Appointment is scheduled (we are waiting for confirmation from the customer). Do not go if it is still in yellow.

Red: Appointment does not take place (customer canceled).

Flamingo red: If you are ill or unable to walk.

Purple: Alternative date.

Blue: Blocked times (private, non-working times).